Warranties and Guarantees
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Warranties and Guarantees

Warranty

     All products listed on Cacuq are warranted to be free from defects in materials or workmanship for 3-6 months from the date of purchase. A chart with the warranty periods of all the brands listed on this website is available at the bottom of the Guarantee Page.

     Within this period, we will, at our sole discretion, repair or replace any components that fail in normal use. Such repairs or replacement will be made at no charge to you for parts and/or labor, provided that you shall be responsible for any transportation charges. Replacement products may be new or refurbished at our discretion

     This warranty does not apply to: (i) cosmetic damage, such as scratches, nicks, stains and dents; (ii)consumable parts, such as batteries, unless product damage has occurred due to defects in materials or workmanship; (iii) damage caused by accident, abuse, misuse, water, flood, fire, or other acts of nature or external causes; (iv) damage caused by service performed by anyone who is not an authorized service provider of Cacuq; (v) damage to a product that has been modified or altered without the prior written permission of Cacuq.

Guarantee

     All products listed on Cacuq are covered with genuine guarantees from their manufacturers. We are able to provide full proof of the authenticity and originality of all products listed on this website. A chart with the guarantee periods of all the brands listed on this website is available at the bottom of this page.

Brand Warranty Period
Brand Warranty Period
Device Disposable Accessories
Foger 3 months 3 months 3 months
SMOK 6 months 3 months
VOOPOO 6 months 3 months
VAPORESSO 6 months 3 months
LOST VAPE 6 months 3 months 3 months
SUORIN 6 months 3 months
RELX 6 months 3 months
GEEKVAPE 6 months
UWELL 6 months 3 months
SIGELEI 6 months 3 months 3 months
IJOY 6 months 3 months 3 months
WOTOFO 6 months 3 months
VPRO 3 months
KK 3 months
DAPR 3 months

We now don't demand our customers to send back the broken items to save your shipping fee and offer more efficient after-sales service.

Please note that some brands require S/N (serial number) before providing replacements. We recommend you to keep the package after you get the parcel, or take a picture of SN before you discard it. If your items are broken unfortunately, please contact us via LiveChat or Email (support@cacuq.com).

You may kindly record detail information below:

SN (Serial Number):
SC(Security Code):
Product Name:
Color:
Quantity:
Issue Description:
Videos showing detail questions:
Possible Order Number:

Please contact us at support@cacuq.com if you suspect a fake product ordered from this website.