Payment Options
PayPal
We only accept payments in USD and GBP currently. PayPal website will remind customers holding other currencies to convert the payment amount specified into U.S. dollars. PayPal allows you to make debit or credit card payment as well as bank account payment.
Credit/Debit Card
Checkout supports most major debit/credit cards from Visa, MasterCard, and JCB. We accept payments in USD and GBP. Other currency type and payment amount will be processed accordingly.
Cards Accepted
To ensure secure online payments, our website is PCI compliant and secured with the SSL certificate. We do not have access to any of your credit card information at any time during and after the transaction.
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You can choose to make payments to either of the 2 following bank accounts, with instructions accordingly.
Bank of America: for US customers. Please allow 24 hours for transaction is processed.
CURRENCY: USD
BENEFICIARY NAME: CACUQ USA INC
ABA ROUTING NUMBER: 026009593
ACCOUNT NO.: 325123411701
PAYING BANK: Bank of America
BANK ADDRESS: 1605 S AZUSA AVE, Hacienda Heights, CA 91745
SWIFT CODE: BOFAUS3N
Citibank Hong Kong: for customers outside UK or US. Typical processing time is 3 to 7 days. Transaction fee may apply to cross-border payments.
CURRENCY:USD
BENEFICIARY NAME: KAKUQI INTERNATIONAL GROUP LTD
PAYING BANK: Citibank N.A., Hong Kong Branch
ACCOUNT NO.: 0063911066327007
BANK ADDRESS: 3 Garden Road, Central, Hong Kong
COMPANY ADDRESS: Room 1403, B Building, Huihai Plaza, ChuangYe Road, Longhua Area, Shenzhen, Guangdong, China.
BANK CODE: 006
QuickPay with Zelle
Zelle is a quick way to pay people you know and trust in minutes. Many US banks and credit union partners are helping make it fast, safe, and easy to send and receive money.
Bank of America QuickPay: christina@cacuq.com
Troubleshoot Declined Payments
Card Decline
If your card is declined, follow the steps to troubleshoot:
1. Confirm your credit card number, expiration date, billing address, and phone number were entered correctly in your account.
Note: The billing address and phone number entered in your account must match billing info of your credit card.
2. Check with your bank if thre is daily withdrawal or purchase limit.
PayPal Decline
If your payment has been declined, check if:
"Your card is expired or out of date" - if the card you have on file doesn't have your current billing address or is expired it will be declined. You can update your card's expiration and/or your billing address from your PayPal account.
"You need to confirm your card"- Card may need to go through a confirmation process.
"Your credit card company or bank has more information"- if the above steps don't solve the issue, you can contact your credit card company or bank to identify the problem.
If your payment won't process with your bank account or you are still having problems with your card, try following:
Change to another payment method at checkout.
Confirm if your recipient's email address or phone number is entered correctly.
